Part 1 in this series looked at how our love-hate relationship with e-mail developed. It proposed changing our perspective to better align our expectations with what e-mail actually is and does – a modern way of doing something we’ve long done otherwise (send communiques). Finally, the first missive provided two suggestions to help you regain command of e-mail by reducing the stress it causes and by increasing your efficiently when using this powerful tool. I refer you to that article for a more in-depth discussion of those topics.
This installment turns to individual e-mails and looks at a couple of tips that will make each e-mail more effective and efficient.