Reducing Friction – Smoothing the Way to Higher Productivity

Layering on last month’s newsletter, Smooth is Fast (see it here), this month’s topic is Reducing Friction. I heard the phrase used recently by a friend of mine – Tom Nitopi, founder and CEO of NxGen Payment Services. Tom’s company is a global provider of payment processing solutions. He and his team spend their time[…]

Workflow Processing – The Unsung Hero

Workflow is really the ignored stepchild to time management.   Whenever these words are uttered together, people’s eyes glaze over and images of technical flow charts pop into their minds’ eyes.  The reality is that workflow processing is at the heart of both productivity and performance.  It is these systems and methods that effect the results[…]