The first installment of this series focused on the Pavlovian response we’ve developed with e-mail – the constant need to check it – and recommended that we turn off the new message alerts and regularly batch process our e-mail in the same fashion that we process our postal mail. The second installment drilled down into how to better craft our e-mails. Specifically, we found that placing only one subject in each e-mail we send greatly reduces the risk of miscommunication (and it’s cousin – wasted time) and increases the ability to find and file individual e-mails. We also concluded that writing strong, clear and communicative subjects in the Subject field of each e-mail sped up processing time and facilitated filing and retrieval.
This third and final installment will address another pesky behavior we’ve developed with e-mail and we’ll learn a nifty feature in Microsoft Outlook which many of my clients say is the best trick they’ve every learned about Outlook.